Product Returns

 

  • Eligibility: Products are eligible for return only if they are defective, damaged, or incorrect (wrong size, print, or product).

  • Return Request Window: You must raise a return request within 7 days of receiving the product.

  • How to Request: Send a return request with clear photos and order details to support@oneprintz.com.

  • Return Approval: Once reviewed and approved, you will receive instructions for return shipping or replacement.

Refunds

  • Refunds are processed only for approved return cases (defective, damaged, or incorrect items).

  • Refunds will be issued to your original payment method within 7–10 working days after we receive and inspect the returned product.

  • Shipping charges (if any) are non-refundable.

Non-Returnable Items

  • Customized or personalized products (e.g., prints with your design or name) are non-returnable, unless they arrive damaged or incorrect.

  • Products that show signs of use, damage due to mishandling, or intentional tampering are not eligible for return or refund.

For any issues or assistance, feel free to contact our support team at support@oneprintz.com. We’re here to help!